Our Price Guarantee
It is our policy not to be undersold by any authorized U.S.A. dealer on regularly priced products or advertised specials of in-stock items. This policy is effective at our option, and may be subject to certain other specific criteria. If you have any questions, please contact our sales department.

Contact our Sales Department

Engraving
We can engrave your name, initials, or even a personal message on many of our popular items. Use the convenient search tool on the left bar of our website to locate engraveable items, or feel free to contact us with any questions. Engraving options may be viewed here.

Order by Fax
You can't order much more easily than this: simply download our fax order form, fill it out, and deliver it instantly through the fax machine. The moment we receive your order, it will be put on priority status and we’ll take the steps necessary to ensure you get your item(s) as soon as possible.

FAX Order Form (PDF - Adobe Acrobat)

Questions about our fax form? Contact our Sales Department

Payment Methods
• Discover
• Visa
• Mastercard
• American Express
• Personal Check/Money Order
• Bank Wire Transfer
• Paypal
• Corporate Account
To establish your Corporate Account or for Bank Wire Transfer information, please call us.

NOTE: International Orders can require additional documentation & security measures. Certain International orders may not qualify for shipment.

Shipping and Handling
Delivery times are not guaranteed by World Lux or its carriers. Weather, seasonal package volumes, and other factors can all affect actual times vs. the estimates below. All orders over $400 and all shipments sent to apartment addresses require a signature.

U.S. Ground (4-6 days) $6.75
U.S. 3-day $8.50
U.S. Express 2-day $19.50
U.S. Overnight $28.50
U.S. Priority Overnight (by 10am) $35.00
U.S. Saturday Overnight $50.00 *
Canada $23.50
International Express $37.50

International shipments may incur additional duties/taxes for product delivery. Please check with your customs office for more details. International orders can only be shipped to billing addresses.

Corporate Orders are not subject to "free shipping" as consumer orders are.

* For Saturday delivery, you must choose Saturday Overnight. Saturday delivery has no time specification (e.g. 'by 10am'), and is not available on holidays or to certain rural areas. Saturday delivery is not guaranteed by World Lux or its carriers, so shipping costs will not be reimbursed. There is no refund if delivery is late.

Sales Tax
If you are not a resident of Washington State, there is no sales tax applied to your order. World Lux merchandise, service and shipping charges are all you will see on your invoice. Orders delivered to Washington residents will include 9% sales tax.

International Orders
Customers on all continents except Antarctica enjoy our fine products and find World Lux a convenient and pleasurable shopping experience. Website ordering is secure and easy. If you have any questions or concerns regarding International Orders, please contact us.

Corporate Orders
World Lux offers a variety of ways to add your corporate image to luxury products to promote your business. Select from our attractive lines of pens, watches and lighters for the most appropriate of gifts. One of our Corporate Sales Specialists can show you how easy this can be.

Contact our Coporate Sales Department
Call 1(888) 721-7367 ext. 360 or dial direct (206) 829-1886

Gifts
You may choose to ship your order directly to your gift recipient. We offer gift-enclosure cards and gift wrap for $3.95. Information you provide to us for the card's message is used only for that purpose. An invoice is not included with gift shipments.

Gift Certificates
With so many luxury items from which to choose, why not leave the decision up to the person for whom you are buying? Gift certificates in amounts starting at $50.00 can be sent to any email address of your choice. Just fill out the form.

100% Satisfaction Guarantee - Return Policy
We ask that all returns be made within 14 days of delivery date. Please enclose a copy of your invoice and include all original packaging and literature. Please use insurance as applicable as we will only refund if we receive the item back. Loss in transit will be between you and your carrier. We will gladly give you a credit, exchange or refund, less shipping charges (if the item was shipped with "free shipping" you will be charged a $6.75 shipping fee). If you receive a defective item, we will reimburse you for return shipping costs up to $6.75.

Contact our Returns Department

Note: Our return policy excludes:
• Special Orders
• Engraved Items
• Corporate Orders
• Limited Editions where a factory seal on the packaging has been broken by customer
• Any merchandise that was purchased new/unused and then used, including fountain pens that have been inked or watches that have been worn or altered with re-sized bands/bracelets. While used merchandise is NOT accepted for return, in certain cases at our option, we may accept merchandise and deduct a 25% restock fee for refurbishing/refinishing costs.

Returns Address
World Lux
Attn: Returns Department
1215 Fourth Avenue, Suite 310
Seattle, WA 98161

This is not our Store address.

For showroom directions and info click here.

Repairs
See our list of vendor repair facilities to answer your questions regarding nib exchanges, repairs or warrantees. Please note that we are in the US, and do not have contact information for service centers in other countries.

Pen Repairs
Watch Repairs

Privacy Policy
Your privacy is important to us. Your name, address, email address, phone number and credit/debit card information is collected only to process your order. This same policy applies to information you provide about someone else, such as a gift recipient.

We occasionally send email announcements regarding new and exciting products to people who have purchased from us. It is easy to unsubscribe at any time you wish.

World Lux does not share, rent or sell your email address or any other information with outside parties. This is the bottom line!

Disclaimer
Please be aware that purchase of particular items, especially limited edition products, is subject to availability. Prices are also subject to change without notice due to seasonal price increases or decreases.

In rare situations, due to technical problems or human fallacy, you may encounter erroneous information on our website or in our catalog. These errors are unintentional, and we regret any inconvenience they may cause. As always, your satisfaction is paramount, and we will correct all errors, reserving rights to refund or compensate as is appropriate to the situation. Be advised that your use of the website and/or the catalog constitutes an acceptance of these terms.

Receiving Duplicate Catalogs?
Please contact us with your customer number (located on your address label) and correct address so we may update our files.

Customer Service
We’re here to give you the best buying experience possible. If you ever have questions, concerns or the offhand comment you’d
like to share, we want to hear from you.

Contact us via Email
Call us at 1(888) 721-7367 or 1(206) 682-2650
Fax us at 1(206) 233-9828

Business Hours: 9:30am – 9:00pm Eastern time, Monday ~ Friday (6:30am-6:00pm Pacific)